Alipay created an omnichannel that aggregates Covid-19 pandemic prevention and control information and services to assist in containing the spread of the virus.

Alipay introduced cross-border e-payment services in Hong Kong and Macau in April 2020. AlipayHK, the Hong Kong-based e-wallet, became the third cross-border e-wallet to be introduced in Macau.

Alipay's "Spring Blossoms" consumption voucher program officially kicked off, with the Guangxi government issuing 100 million yuan worth of consumption vouchers via Alipay to encourage spending.

Alipay launched a new initiative to support small businesses affected by the pandemic.

Alipay expanded its international presence by partnering with more overseas merchants.